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Red Eye hang on reboot on some Droids

A small number of Droid users are reporting phone reboots and a hang at the Eye. Often they can hear normal Android interactions, like the SD card registering, and SMS's arriving, but the screen is hung. If you are experiencing this please help by reading and completing the following:

A logcat is urgently required to begin troubleshooting this problem because the Sweeter Home team cannot replicate this problem (Sweeter Home has been tested on Droid for months with no problems).

Firstly, check your SD card SDcard/sweeterhome and look for logdump.txt files. If one has been generated around the time when your phone hung on the Red Eye then please email this logdump file to punyweakling(at)gmail(dot)com.

Then:

  • You will need to download the latest Android SDK for your system: http://developer.android.com/sdk/index.html
    • Extract the files from the downloaded zip file.
  • If you have windows you will need to install Android drivers: http://developer.android.com/sdk/win-usb.html#WinUsbDriver
  • Get ready to use ADB (which is located in the \Tools directory). There's some great help here: ADB for Dummies
  • Connect your phone to your computer by USB
  • Start your phone into the boot hang (red eye).
  • enter the following in your command line (on your computer):
    • adb logcat > shlog.txt
  • Wait five minutes
  • Press Control-C, or Control-Break
  • Finally, email the shlog.txt to info(at)sweeterhome(dot)com with RED EYE HANG in the title and a description of the problem in the email.

If you're more familiar with DDMS (for creating screen captures, for example) then use DDMS and save the entire LOG after you attempt a boot (wait five minutes).

With your help the Sweeter Home developer can isolate and solve this problem!

Reported potential workarounds

  • Place the Droid into the dock, which forces your phone into docking mode. Remove from dock and the hang may be resolved. (Thanks, Steve)
  • One user has reported that removing the SD and rebooting instantly solved this problem. Please try this and advise if this is a working solution. (email to punyweakling(at)gmail(dot)com).

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